Solar Admin & Virtual Assistants (Australia)

Dedicated solar virtual assistants to run your back office — integrated with our AI Agents & workflow automations — so installs stay on schedule and cash flow keeps moving.

  • STC processes • Job scheduling • Stock ordering
  • Payment processing • Basic bookkeeping • Customer service
  • Warranty processes & installer/retailer coordination

AU market focus • Process-driven • Compatible with your existing tools

Why outsource solar admin?

Faster cash & fewer bottlenecks

Close the loop on STCs, invoicing, and payments while jobs are still fresh.

Keep installers installing

We handle scheduling, stock chasing, and paperwork — your crews stay on the roof.

Happier customers

Proactive updates and warranty handling reduce calls, escalations, and cancellations.

What your Solar Admin / VA team handles

  • STC processes: documentation, submission, tracking, reconciliation
  • Job scheduling: confirm site access, route planning, reschedules/no-show recovery
  • Stock ordering: POs, ETA follow-up, back-order tracking, delivery coordination
  • Payment processing: invoices, deposits/finals, reminders, reconciliations
  • Basic bookkeeping: job cost capture, receipts, recurring bills handoff
  • Customer service: pre/post-install updates, FAQ, escalation triage
  • Warranty processes: RMA intake, evidence collection, vendor coordination
  • Data hygiene: CRM pipeline updates, notes, task/checklist completion

Optional: pair with our AI Phone/Chat Agents for 24/7 capture and self-service.

How it works

  1. 1) Handover & SOPs

    We map your tools, SLAs, and checklists. You approve scripts, templates, and boundaries.

  2. 2) Daily admin & automations

    We action tickets/tasks; AI workflows accelerate data entry, reminders, and follow-ups.

  3. 3) Reporting & QA

    Daily/weekly summaries, exception reports, and continuous SOP improvement.

Solar Admin / Virtual Assistant Packages

Choose the hours that fit your workload. Scale up or down any month.

Solar Virtual Assistant 50 hours

50 Hours VA

Kickstart admin coverage for one crew

Buy 50 Hours

Hours are flexible across tasks. We’ll prioritise to your KPIs and SLAs.

DaveCRM AU Solar & Battery Snapshot

Use DaveCRM — AU Solar & Battery CRM Snapshot

Unified inbox, unlimited booking calendars, automations, pipelines, invoicing and reporting — purpose-built for Australian solar teams.

Start Free

In-house admin vs SolarBPO virtual assistants

In-house Admin SolarBPO Admin/VA
Coverage Business hours; staffing gaps Flexible hours + automation assist
Scalability Hire & train cycles 50/100/150 hour blocks
Process discipline Depends on individuals SOPs + checklists + QA
Cost predictability Salaries + overhead Fixed hourly packages

Where clients see the biggest wins

STC cash conversion

STC paperwork is chased proactively; reconciliations are closed faster.

Schedule stability

No-show recovery and stock tracking keep crews productive.

Customer sentiment

Regular updates, clear expectations, and faster warranty outcomes.

Frequently Asked Questions

Can your VAs handle STCs end-to-end?
Yes. We collect documentation, submit, track, and reconcile STCs. Exceptions and delays are flagged with recommended actions.
Do you work inside our systems?
We can use your existing tools and integrate with DaveCRM for unified inbox, calendars, pipelines, and automations.
What about bookkeeping and payments?
We perform basic bookkeeping tasks and payment follow-ups, then hand off to your accountant/bookkeeper as required.
How do you ensure data privacy & quality?
Role-based access, SOPs, checklists, and QA spot-checks. Sensitive cases route to an approved manager.
How quickly can we start?
Once SOPs and access are approved, we can activate a 50-hour block and scale as needed. We’ll align on KPIs and reporting cadence.

Ready to clear your backlog?

Pick a package to get immediate coverage — or start free with DaveCRM and add VAs when you’re ready.