Clear the backlog • Protect installs • Improve cashflow

Solar Admin & Virtual Assistants (Australia)

Dedicated solar-trained VAs to run your back office — STCs, scheduling, stock, payments, customer updates, and warranties — with optional AI workflows to reduce manual chasing.

  • Fewer install delays (stock + scheduling + confirmations)
  • Faster cash movement (STCs + invoicing + follow-ups)
  • Less customer noise (proactive updates + warranty handling)
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Best fit: you’re selling and installing well — but admin work is slowing everything down.

Why outsource solar admin?

Faster cash & fewer bottlenecks

Close the loop on STCs, invoicing and payments while jobs are still fresh.

Keep installers installing

Scheduling, stock chasing and paperwork handled — crews stay on the roof.

Happier customers

Proactive updates and warranty handling reduce escalations and cancellations.

What your Solar Admin / VA team handles

We prioritise based on your KPIs: install throughput, STC turnaround, and customer updates.

  • STCs: documentation, submission, tracking, reconciliation
  • Scheduling: access confirmations, reschedules, no-show recovery
  • Stock: POs, ETA follow-up, back-order tracking, delivery coordination
  • Payments: invoices, deposits/finals, reminders, reconciliations
  • Bookkeeping support: job cost capture, receipts, handoff to accountant
  • Customer service: pre/post-install updates, FAQ, escalation triage
  • Warranty: RMA intake, evidence collection, vendor coordination
  • Data hygiene: CRM updates, notes, tasks/checklists completion

Optional: pair with AI phone/chat agents for after-hours capture and self-service.

See Solar AI Agents →

How it works

1

Handover & SOPs: tools, SLAs, checklists. You approve scripts, templates and boundaries.

2

Daily execution: tickets/tasks actioned. Automations assist reminders and follow-ups.

3

Reporting & QA: weekly summaries, exception reporting, and continuous SOP improvement.

Solar Admin / Virtual Assistant Packages

Choose hours that match your workload. Scale up or down monthly.

Solar Virtual Assistant 50 hours

50 Hours VA

Kickstart admin coverage for one crew

Buy 50 Hours
Solar Virtual Assistant 100 hours
Most Popular

100 Hours VA

Ideal for consistent metro volume

Buy 100 Hours

Hours are flexible across tasks. We prioritise to your KPIs and SLAs.

DaveCRM AU Solar & Battery Snapshot

Use DaveCRM — AU Solar & Battery Snapshot

Unified inbox, calendars, pipelines, automations and reporting — built for solar teams.

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If you’re running admin across emails, spreadsheets and scattered tools — DaveCRM makes handoff and tracking simple.

In-house admin vs SolarBPO virtual assistants

In-house Admin SolarBPO Admin/VA
Coverage Business hours; staffing gaps Flexible hours + automation assist
Scalability Hire & train cycles 50/100/150 hour blocks
Process discipline Depends on individuals SOPs + checklists + QA
Cost predictability Salaries + overhead Fixed hourly packages

Where clients see the biggest wins

STC cash conversion

Paperwork is chased proactively; reconciliations close faster.

Schedule stability

No-show recovery and stock tracking keep crews productive.

Customer sentiment

Regular updates, clear expectations, faster warranty outcomes.

Frequently Asked Questions

Can your VAs handle STCs end-to-end?
Yes. We collect documentation, submit, track, and reconcile STCs. Exceptions and delays are flagged with recommended actions.
Do you work inside our systems?
Yes. We can work inside your existing tools, or we can run everything through DaveCRM for a cleaner handoff and reporting.
What about bookkeeping and payments?
We handle basic bookkeeping support and payment follow-ups, then hand off to your accountant/bookkeeper as required.
How do you ensure data privacy & quality?
Role-based access, SOPs, checklists, and QA spot-checks. Sensitive cases route to an approved manager.
How quickly can we start?
Once SOPs and access are approved, we can start with a 50-hour block and scale as needed. We’ll align on KPIs and reporting cadence.

Ready to clear your backlog?

Pick a package for immediate coverage — or start free with DaveCRM and add VAs when you’re ready.

Buy 50 Hours Buy 100 Hours Buy 150 Hours Start DaveCRM Free

Want us to recommend the right hours? Start with 50 and scale once priorities are stable.

Behind on STCs or scheduling? Get VA coverage.

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